Backup Add-on

Backup is an add-on independent of the plans: while it's active, Trinis keeps snapshots of your catalog — full copies of every product and variant, saved in dedicated storage. It's the safety net for any sync or bulk action.

What Backup does

• Pre-action snapshot — before every job that changes the catalog.
• Revert a job — undoes only the products that job changed.
• Restore from a snapshot — the entire catalog, only the products that disappeared, or a selection.
• Compare two points in time in the catalog, field by field.
• Download any snapshot as JSON or CSV.
• Real media — each image file is downloaded and stored alongside the snapshot, not just the CDN URL. It restores even if the original was deleted from Shopify.
• Automatic backup on the Small, Medium, and Large plans, at the frequency you choose.

Activate the add-on

Activate it from the Backup page (side menu) or in Billing. Available on the Flex, Advantage, and Enterprise plans. Pricing by catalog size:

*Default retention. 1-year or unlimited retention costs more — not yet priced.

Switching tiers and canceling are both done from the Backup page itself. When you cancel, existing snapshots are kept, but no new backups are created — and jobs run without a pre-action snapshot from then on.

Pre-action snapshot

With the add-on active, before the first write of any job that changes the catalog — publishing, pricing, tags, SKU, discounts, discontinued-item checks — Trinis takes a snapshot and links it to the job.

• Chained actions within 5 minutes share the same snapshot, as long as nothing else touched the store in the meantime.
• Without the add-on active when the job runs, there's no snapshot — and it can't be reverted afterward.

Revert a job

On a completed job's page, the "Revert this job" button rolls back only the products that job changed to their pre-action snapshot state — the rest of the catalog is left untouched.

• Runs as a new job (type revert), with its own logs.
• Recorded in the audit log.
• Products the job created and that were later deleted are re-created.
• Requires the add-on to have been active when the original job ran — if there's no pre-action snapshot, the button warns and does nothing.

Restore from a snapshot

On the Backup page, every snapshot has a Restore button, with three modes:

Title, description, vendor, type, tags, status, and variants (price, compare-at price, SKU, barcode, inventory) are all restored.

Compare and download

Comparison (diff)

Compare a snapshot with the store as it is now or with another snapshot. The screen shows added, removed, and changed products, field by field — price, SKU, barcode, status, tags — per product and per variant. From there you can restore just the items you mark.

Download

• JSON — the full structure, in the Shopify API format.
• CSV — one row per variant (product, title, status, vendor, type, tags, SKU, barcode, prices, inventory). Opens directly in Excel or Google Sheets.

Automatic backup and retention

• Small, Medium, and Large run automatic backups at the frequency you choose — daily, weekly, or monthly — for each active store. Changing the frequency schedules the next backup starting now.
• Snapshots beyond the plan's retention are removed automatically (daily cleanup, ~3:00 AM UTC).
• At any tier, once you hit the stored-snapshot limit (5 on Manual, 30 on the others), a new manual backup is blocked until you delete old snapshots or upgrade.
• Each connected store has its own snapshot history.

Next steps